Terms & Conditions

Please read through our terms and conditions carefully before making a purchase.


1.1 This end-user agreement may be changed without notice. Your continued use of this Site after any such changes constitutes your acceptance of the new end-user agreement and its terms and conditions.

1.2 This end-user agreement applies exclusively to your access to, and use of, this Site and does not alter in any way, the terms or conditions of any other agreement you may have with ICOINEX for products, services or otherwise.

1.3 The headings of the clauses in the conditions is provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions.

1.4 No failure or delay by ICOINEX to exercise any of its rights will be construed as a waiver of any such right, whether this is done expressly or implied, nor will it affect the validity of any part of this end-user agreement or prejudice our right to take subsequent action against the User.


ICOINEX believes strongly in protecting user privacy. Therefore, we will never disclose any of your information for any reason whatsoever.



All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of, or are licensed to Opus OBS T/A ICOINEX and as such are protected from infringement by local and international legislation and treaties.


4.1 ICOINEX grants you a limited license to make use of the Site. Such grant does not include, without limitation: (a) any resale of the Site or content therein; (b) the collection and use of any listings or descriptions; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots or similar data gathering and extraction methods. 

4.2 You may not use, frame or utilize framing techniques to enclose any ICOINEX trademark, logo or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without ICOINEX’s express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing a ICOINEX name, trademark or product name without ICOINEX’s express written consent.


5.1 You are granted a limited, nonexclusive right to create a hyperlink to this Site provided such link does not portray ICOINEX or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. 

5.2 ICOINEX makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of sites accessible by hyperlink from this Site, or sites linking to this Site. The linked sites are not under the control of ICOINEX and ICOINEX is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. The inclusion of any link does not imply affiliation, endorsement or adoption by ICOINEX of the site or any information contained therein. When leaving the ICOINEX site, you should be aware that ICOINEX’s terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.


6.1 In using this Site, and any of the services it offers, you agree:

6.1.1 Not to use the website in such a way that is in violation of any applicable law or regulation;

6.1.2 Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site or affiliated or linked Web sites;

6.1.3 Not to violate, or attempt to violate the security of ICOINEX. Violations of system or network security may result in civil or criminal liability. ICOINEX will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

6.1.4 Not to disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked Web sites

6.1.5 Not to upload, post or otherwise transmit through or on this Site any viruses or other harmful, disruptive or destructive files;

6.1.6 Not to transmit through or on this Site spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;

6.2 In addition, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account (if applicable), and that you will comply with all applicable local, national and international laws and regulations in this regard.


You shall remain solely liable for the content of any messages or other information you upload or transmit to ICOINEX. You agree to indemnify and hold harmless ICOINEX from any claim, action, demand, loss or damages (including attorneys’ fees) made or incurred by any third party arising out of or relating to your conduct, your violation of this end-user agreement, or your violation of any rights of a third party.


You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of email or submissions to ICOINEX, or postings on this Site, are non-confidential and shall become the sole property of ICOINEX. ICOINEX shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any materials to ICOINEX irrevocably waives any and all “moral rights” in such materials, including the rights of paternity and integrity.



9.1 You acknowledge that (i) ICOINEX is not a bank and the Service you are provided with is a eVoucher exchange service rather than a banking service, and (ii) ICOINEX is not acting as a trustee, fiduciary or escrow with respect to your funds, but is acting only as an agent and custodian.

9.2 ICOINEX reserves the right to hold funds beyond the normal distribution periods for transactions it deems suspicious or for accounts conducting high transaction volumes to ensure integrity of the funds.

9.3 ICOINEX shall not be responsible for payments made to unintended Recipients or for payments made in incorrect amounts due to the input of incorrect information by Senders.

9.4 ICOINEX shall not be obligated to pay a User for any Payments for which ICOINEX has not been fully paid by the Sender’s credit card issuer or bank, as applicable.

9.5 By agreeing to our terms, you undertake that you will not be permitted to authorise a chargeback on transactions and that refunds will only be granted in your originally chose crypto currency.


10.1 ICOINEX faciliates credit card payments through the purchase of a non-redeemable voucher from ICOINEX which is in turn redeemed to a User (receiver) through an eVoucher system against a purchase of goods or services.

10.2 ICOINEX reserves the right to charge the purchaser, an issuing fee per voucher for issuing and maintaining the voucher details on its systems.

10.3 ICOINEX is entitled to, at any time, claim back funds from a User which were deemed, or shown to be, the result of a fraudulent transaction. The User gives ICOINEX the right to debit the funds directly from their ICOINEX account or by debiting their designated bank account directly, should the funds in their ICOINEX account be insufficient.


11.1 ICOINEX reserves the right to impose an upper limit on the amount of a single transaction which will be accepted through the Service.

11.32ICOINEX reserves the right to delay the withdrawal of funds in the system based on when the funds were received by the User. This delay will be noted on the Site.

11.3 ICOINEX reserves the right to freeze or suspend any account in the system for an indefinite period if there is suspicion of any illegal activity taking place or for any other reason whatsoever.


12.1 In order to withdraw funds (the proceeds of payments due to you) that ICOINEX is holding in custody for you, you are required to make a payout request on the ICOINEX website. The funds will then be transferred electronically to your cryptocurrency wallet.

12.2 ICOINEX will not be held responsible for incorrect cryptocurrency wallet details being provided by the User which may or may not lead to funds held in custody being transferred to the incorrect party. It is the User’s responsibility to ensure the accuracy of the provided wallet details.



13.1 ICOINEX makes every effort to ensure the security and integrity of your account and we make use of sophisticated systems to accomplish this. You understand however, that there is a compromise made between the extent of these security systems and the inconvenience to you, the user.

13.2 You understand that security still relies heavily on the use of a username and password and undertake to contact us at once if you believe your username and password have been compromised, or if someone has transferred or may transfer money from your account without your permission.

13.3 ICOINEX strongly suggests that you use a web browser with 128-bit encryption or better. However, regardless of whether you use a web browser with security features or not, ICOINEX is unable to guarantee that data transmitted and is secure and/or will not be intercepted by third parties.


14. FEES

You understand that ICOINEX will charge fees for the use of any of the services it provides. These fees are available on the Site and may change from time to time. Your acceptance of this agreement indicates your acceptance of these fees and any change to these fees which may occur now or in the future.